Privacy Policy

This Privacy Policy outlines how HeySold ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users ("you" or "your") of the website https://www.heysold.com.au/ (the "Website"). This Privacy Policy applies to the Website and all products and services offered by HeySold.

1. Information We Collect

We may collect personal and non-personal information from users in various ways, including but not limited to:

  • Personal Information: We may collect personal information, such as your name, email address, postal address, and phone number, when you voluntarily provide it to us, such as when you sign up for our newsletter, make a purchase, or contact us.
  • Non-Personal Information: We may collect non-personal information about users whenever they interact with the Website. This may include browser name, type of computer or device, and technical information about users' means of connection to our Website, such as the operating system and the Internet service providers utilized.

2. How We Use Collected Information

We may use the information we collect for the following purposes:

  • Personalising User Experience: Understanding user interactions with the Website enables us to offer a more tailored experience.
  • Improving Our Website: Feedback and data collected from users help us continuously enhance our Website offerings.
  • Processing Transactions: Information provided by users when completing a form is solely used to fulfill those requests. We do not disclose this information to external parties unless necessary to provide the service.
  • Sending Periodic Emails: Email addresses may be used to send updates regarding orders, or to address inquiries, questions, or requests.
  • Analysing Campaign Effectiveness: We collect data to inform agents about the effectiveness of campaigns and to identify recipients potentially interested in their listings. This helps establish trends and cues for improving marketing strategies.
  • Sharing Information with Select Agents: For specific forms, we share information with carefully selected agents to fulfill user requests. We strictly partner with top-quality agents meeting stringent criteria to ensure the highest standards of service provision.

3. Analytics for Links Clicked and Followed Through

We may collect analytics data when a link is clicked and followed through on our website. This data may include details of the link clicked, the campaign it's associated with, the date/time of the interaction, and the user's encoded mailing address within the scanned QR code. This information is used to analyse the effectiveness of our marketing campaigns and improve our services. Rest assured that any personal information collected in this process is handled in accordance with our Privacy Policy.

4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.

5. Sharing Your Personal Information

We do not sell, trade, or rent users' personal identification information to others. However, we may share generic aggregated demographic information, which is not linked to any personal identification information, with our trusted business partners, affiliates, and advertisers for the purposes outlined above.

In addition, in specific cases related to real estate listings, we may share the encoded mailing address of the recipient with the respective agency to whom the listing belongs. This is done to facilitate communication and ensure the smooth processing of inquiries. Rest assured, we remain committed to ensuring your personal information is handled with care and in accordance with our Privacy Policy.

6. Changes to This Privacy Policy

We have the discretion to update this Privacy Policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

7. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

137-141 Bridge Road
Glebe NSW 2037
Contact Us

Last updated: 26/2/2024